Frequently Asked Questions

Frequently Asked Questions

Customer Service

How should I wash the clothing?
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
‍
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the
print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Sequin and Pillow product info
Please be careful, Our Sequin products have fragile moving parts. Please clean them with care, only using spot treatments and handwashing. Due to the nature of sequin being movable there is no guarantee each individual sequin is fully sublimated. Please note fading will occur on the edges of the pillow.


We sell pillowcases and pillows separately!
HOW do I find clothing sizes?
Click on the description dropdown on the product page
How Do i contact CSPLAy?
Email CSplayofficial@gmail.com

order ERRORS

I entered the wrong address
Email "CSplayofficialservice@gmail.com" before the order has shipped and we can work together to fix the order address.
can I cancel my order?
Email "CSplayofficialservice@gmail.com" before the order has shipped and we can work together to cancel the order

affiliate Program

If you are interested in opportunities promoting, collaborating, and or advertising/sponsoring CSPlay, email CSPlayOfficialService@Gmail.com using the subject "Affiliation Request". We will evaluate requests on an individual basis. Please provide social media, domains, past projects, and experiences to increase your odds of acceptance.

Shipping Time

Shipping Time

Total Shipping Time:
11-18 Days

Order Submission
  • Production Takes 2-4 Days. After the production period, we will email you a tracking code.

  • We recommend using the "shop App" to receive detailed tracking updates
After Order Confirmation and production, we will send you a tracking number‍
  • United-States: 7-14 Days
    ‍
  • International: 2-3 Weeks
    ‍
  • We do not ship to counties suspended from usps shipping. examples include Cuba, Iran, Crimea, Syria, and North Korea. View the full list Here

Quick Refund Info

Quick Refund Info

Upon reciving a damaged or incorrect order

  • You have 8-Days after recieving the faulty product to submit a refund claim via our support email: csplayofficialservice@gmail.com
    PLease title requests "Refund Request", include your name, order number, and issue. Processing a refund claim can take week, we apologise for any inconvenience!
    ‍
  • If your refund is accepted, we will refund you via the payment method used in the initial purchase.
    ‍
  • review the full policy here before submitting a claim
Instagram
Facebook
Twitter
Pinterest
Youtube
TikTok
Track my Order
Privacy Policy
Contact Us
REfund policy
Icon8 provideded us these amazing icons, please check them out at: https://icons8.com/
For More Info On The Specfic Icons Used Checkout Our Blog: Here
© Copyright 2021 Csplayofficial.com

This website uses cookies to ensure you get the best experience possible! Learn more

I UNderStand

0

View Cart

checkout